Refund policy
Effective Date: 21/08/2023
- Overview
Welcome to The Herbal Company! We strive to provide you with quality products and a seamless shopping experience. However, we understand that there may be times when you need to return an item. This Returns Policy outlines our procedures for returns, exchanges, and refunds.
- Eligibility for Returns
To be eligible for a return, please ensure that you meet the following conditions:
- You must contact us within 7 working days of receiving your order.
- The item(s) must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of purchase is required, such as your order number or receipt.
- Returns Process
To initiate a return, please follow these steps:
- Contact our customer support team at info@theherbalcompany.co.za to request a return authorization.
- Our team will provide you with instructions on how to return the item(s) and any required documentation.
- Pack the item(s) securely, including all original packaging and tags.
- Ship the item(s) to the address provided by our customer support team.
- Refunds
Upon receiving and inspecting your returned item(s), we will process your refund as follows:
- Refund Method: We will issue the refund using the original payment method used for the purchase.
- Refund Amount: The refund will typically include the purchase price of the item(s) and any applicable taxes, minus any shipping or handling fees.
- Return Shipping
In most cases, you will be responsible for return shipping costs unless the return is due to a mistake on our part or a defective item. We will provide you with details on return shipping costs when you contact us to initiate a return.
- Exchanges
We don’t accept any exchanges.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.
- Contact Us
If you have any questions or need assistance with a return, exchange, or refund, please contact our customer support team at info@theherbalcompany.co.za. We are here to assist you.
Effective Date: 08/11/2023
- Refunds Overview
At The Herbal Company, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This Refunds Policy outlines our procedures for handling refunds, returns, and exchanges.
- Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:
- You must contact us within 7 days of receiving your order.
- The item(s) must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of purchase is required, such as your order number or receipt.
- Refunds Process
Once we receive your request and verify that it meets the eligibility criteria, we will process your refund as follows:
- Refund Method: We will issue the refund using the original payment method used for the purchase.
- Refund Amount: The refund will typically include the purchase price of the item(s) and any applicable taxes, minus any shipping or handling fees.
- Return Shipping
In some cases, you may be responsible for return shipping costs. We will provide you with details on how to return the item(s) and whether return shipping fees apply when you contact us to initiate a return.
- Refunds Processing Time
Refunds will be processed within 7 business days from the date we receive your returned item(s). Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
- Exchanges
We don’t accept exchanges..
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.
- Contact Us
If you have any questions or need assistance with a return or refund, please contact us at info@theherbalcompany.co.za. Our customer support team is here to assist you.